Contact Information

  • For questions about Bexvino pet supplies, help with an order, or assistance with a return, please contact us using the details below.

    Customer Support

    If you’re contacting us about an order, include your order number and a short description of the issue. Photos can help us review a damaged or incorrect item.

    Please do not send account passwords or full payment card details.

    Product Sizing and Care

    If you have a question about sizing, fit, care, or what’s included, send us the product name and the option you’re considering. For items your pet wears, such as harnesses or raincoats, include the measurements requested in the product’s size chart.

    Before ordering, check the product page for dimensions, materials, care instructions, and included accessories, where applicable.

    Delivery and Returns

    Our Shipping & Delivery page explains order processing and estimated transit times. For return eligibility, return shipping costs, and refund timing, see our Return & Refund Policy.

    Contact us before mailing a voluntary return so we can provide instructions and the correct return address.

    Company Information

    • Operated by: Kunming Zhengshang Hardware Co., Ltd.
    • Business License Entity: Kunming Zhengshang Hardware Co., Ltd.
    • Registered Address: No. 1680Q, Annex to No. 46, Duoyi Village, Heping Community, Tuanjie Subdistrict, Xishan District, Kunming, Yunnan, China
    • Email: service@bexvino.com
    • Phone: +1 857-409-4040
    • Website: bexvino.com