Shipping & Delivery

1. Processing Your Order

Orders are generally prepared within 2–3 business days after payment confirmation. Weekends and public holidays are excluded.

If an issue with stock, payment verification, or order details affects dispatch, we will contact you.

2. Estimated Delivery Times

Please allow additional time for order processing. Fulfillment location depends on the item, inventory, and delivery destination.

Customs checks, carrier disruptions, and holidays may affect arrival times. Delivery dates are estimates unless expressly guaranteed.

3. Shipping Availability and Charges

Available destinations and shipping fees appear at checkout after you enter your address.

If no delivery option is available, contact us before ordering at service@bexvino.com.

Where applicable, import duties or destination charges not included at checkout may be payable by you under local rules. Ask us before purchasing if you need clarification.

4. Shipment Updates

When tracking is available, we will send shipment details using the contact information on your order. Carrier updates may take time to appear.

Check your spam folder. If you have not received a shipping update within 5 business days of ordering, contact us with your order number.

5. Address Corrections, Order Changes, and Cancellations

Before placing your order, check your delivery address, quantities, and selected pet supply options, such as size, color, or style, where applicable.

If you need to correct your address, change an item or option, or cancel your order, contact us as soon as possible with your order number. We can make changes or cancel an order only before fulfillment begins, and we will confirm whether your request can be completed.

If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee. Applicable statutory rights remain unaffected.

6. Dispatch Delays and Delivery Problems

If dispatch is delayed beyond the promised period, we will provide an update and, where required, ask whether you agree to a revised dispatch date or prefer cancellation and a refund.

Contact us if your shipment is delayed, appears to be missing, or is marked as delivered and you cannot locate it. We will investigate and explain the available options. Your rights concerning non-delivery remain in effect regardless of the carrier’s tracking status.

7. Damaged or Returned Packages

Keep the packaging and take photographs where practical if your package arrives damaged.

If a shipment is returned to the sender, we will review the circumstances and discuss refund or reshipment options. We will explain any proposed additional charge before you agree to it.

8. Company and Contact Information

• Operated by: Kunming Zhengshang Hardware Co., Ltd.
• Business License Entity: Kunming Zhengshang Hardware Co., Ltd.
• Registered Address: No. 1680Q, Annex to No. 46, Duoyi Village, Heping Community, Tuanjie Subdistrict, Xishan District, Kunming, Yunnan, China
• Email: service@bexvino.com
• Phone: +1 857-409-4040
• Website: bexvino.com