Privacy Policy

This Privacy Policy describes how Kunming Zhengshang Hardware Co., Ltd., operating as Bexvino (“we,” “us,” or “our”), handles personal information through bexvino.com.

It applies when you browse our pet supplies, place an order, communicate with us, or use available customer account features.

1. Information We Collect

Depending on your interactions with us, we may collect the following information.

• Your name, email address, telephone number, billing address, and shipping address.
• Purchase details, selected products and options, order history, payment status, and return or refund records.
• Information submitted through customer accounts, where available.
• Messages, photographs, and supporting information you provide when requesting assistance.
• IP addresses, browser and device details, online identifiers, and website activity.
• Marketing preferences, cookie choices, and privacy request records.

Payment providers handle payment credentials. We receive information needed to confirm transactions and manage purchases or refunds.

If you share your pet’s measurements or product details when asking about sizing, fit, use, or care, we use that information to respond. Please avoid submitting unnecessary sensitive information, account passwords, or full payment card details.

2. Why We Use Your Information

We use personal information to carry out the following activities.

• Process payments and fulfill orders.
• Send order confirmations and delivery updates.
• Answer questions about pet products, sizing, fit, use, and care, and assist with cancellations, returns, and refunds.
• Maintain and improve our store.
• Protect against fraud, misuse, and security incidents.
• Send promotional communications where permitted.
• Measure advertising and provide personalized advertising where enabled and permitted.
• Meet legal obligations and respond to privacy requests or disputes.

Information submitted for customer support does not, by itself, constitute consent to receive marketing communications.

3. Cookies and Similar Technologies

Our store may use cookies, pixels, and related technologies for essential website functions, preferences, analytics, and advertising.

Essential technologies support functions such as the shopping cart, checkout, and security. Non-essential technologies may help us understand browsing activity or measure advertising results.

Where required, we obtain consent before activating non-essential technologies. You may use the cookie controls presented on the website to manage applicable choices.

Browser settings can also restrict cookies, although doing so may affect store functions. Browser controls do not necessarily prevent every form of information sharing.

4. Service Providers and Other Recipients

We may disclose relevant information to providers that support the following functions.

• Website hosting and store operations.
• Payment processing and fraud prevention.
• Order fulfillment and delivery.
• Customer communications and support.
• Analytics and advertising, including AppLovin where its services are enabled.

We may also disclose information to professional advisers, authorities, or parties involved in a business transaction where necessary and permitted by law.

The information disclosed depends on the service involved and the purpose of the disclosure.

5. AppLovin

We may use AppLovin to support advertising, attribution, and campaign measurement.

Where enabled, AppLovin integrations may involve cookies, pixels, APIs, or scripts that process online identifiers, IP addresses, browser and device information, and website interactions such as product views, cart activity, and purchases.

Information may be used for personalized advertising, measurement, and improvement of AppLovin’s services, including its AI-powered advertising technologies.

For more information about AppLovin’s collection and use of information and available privacy choices, please review the AppLovin Privacy Policy.

Where required, we obtain consent before the relevant processing and respect applicable privacy choices.

If you have questions about our use of AppLovin or wish to exercise applicable privacy rights, contact us at service@bexvino.com.

6. Marketing Preferences

Where permitted, we may send promotional emails about our store.

You can unsubscribe through the link in a marketing email or by contacting service@bexvino.com. Necessary service messages, including order and refund updates, may still be sent.

7. Legal Grounds for Processing

Where applicable law requires a legal basis, we rely on contract performance, legal obligations, legitimate interests where permitted, or consent.

You may withdraw consent at any time by using the relevant controls or contacting service@bexvino.com. Processing lawfully carried out before withdrawal remains unaffected.

8. International Processing

Our company is located in China, and our service providers may operate in other countries.

Where required, international transfers are subject to appropriate safeguards, such as recognized contractual protections or another legally permitted transfer mechanism. Contact us for information about safeguards relevant to your data.

9. Retention and Protection

We retain information for as long as reasonably necessary to provide services, manage transactions, address disputes, and satisfy legal or recordkeeping obligations.

We use reasonable technical and organizational measures to protect personal information. No method of online transmission or storage is completely secure.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, restrict or object to processing, withdraw consent, or opt out of targeted advertising or certain sales or sharing of information.

Some advertising disclosures may be considered a “sale” or “sharing” under applicable privacy laws even where no money is exchanged.

Send requests to service@bexvino.com. We may verify your identity or an authorized agent’s authority before responding. Where applicable, you may appeal a decision or complain to a supervisory authority.

Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control, for the browser or device transmitting the signal.

We will not unlawfully discriminate against you for exercising your rights.

11. Children’s Information

Our website is intended for a general adult audience. We do not knowingly collect children’s personal information or share it with AppLovin for advertising.

If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action.

12. External Links and Policy Updates

External websites follow their own privacy policies. Please review their policies before providing personal information.

We may update this policy as our operations or requirements change. The latest version will appear on this page with its revision date. Additional notice or consent will be provided where required.

13. Company and Contact Information

• Operated by: Kunming Zhengshang Hardware Co., Ltd.
• Business License Entity: Kunming Zhengshang Hardware Co., Ltd.
• Registered Address: No. 1680Q, Annex to No. 46, Duoyi Village, Heping Community, Tuanjie Subdistrict, Xishan District, Kunming, Yunnan, China
• Email: service@bexvino.com
• Phone: +1 857-409-4040
• Website: bexvino.com